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Welcome to

Customer Service

>Home >Customer Service

 Customer Service Department

Need assistance? Our Customer Service Department is here to help.

We're happy to assist you.

Email us at:

901 Brutscher Street, Suite D377
Newberg, Or 97132

Placing Your Order

Placing an order with us is easy. There's no need to register or create an account first.

Simply browse through our web site and find the products you are interested in purchasing.  Then click the “Buy” button to add the item to your shopping cart.

Please check our contact information below.  We may also be able to accept orders by phone, fax, or e-mail.  We may also accept credit cards.  Look for the Visa/Mastercard logos on our site to use your credit card as payment.

Personal checks may be held up to 10 business days for clearance.

Order Processing

Depending on how you place your order, you should receive your order within 7-10 business days from the date you placed your order.  Priority Delivery within 3-6 days is available for a small extra fee.

Please feel free to contact Customer Service using the information below if you have questions about your order.

Shipping Rates

We charge a single flat fee for each shipment.  We use a variety of carriers for each shipping option depending on the quantity of items ordered. It is not possible to specify a preferred carrier when placing your order.

Other Shipping Considerations:

  • Items can be shipped to P.O. Boxes and APO/FPO addresses
  • Deliveries to Alaska, Hawaii, P.O. Boxes, International addresses and APO/FPO addresses may take longer than 7-10 days for delivery.
  • Signature upon delivery required for shipments over $200


You may return unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items (unless you received a damaged, defective, or incorrect item.)

Our standard policy is to accept most returns within 30 days from the date of delivery. However, we understand that many customers like to order holiday gifts early, and so we have extended our returns period for the holidays.

Unless otherwise specified in our guarantees, software products must be unopened and still in their original plastic wrap to qualify for a refund.  eBooks are nonrefundable.

Technical Support

If you are having difficulties using your products we have several ways to help.

What are the requirements to use the eBooks on my computer?

Click Here to Download Adobe Reader for FREE!The eBooks on this web site are published in Adobe PDF format. Adobe PDF is the global standard for trusted distribution and viewing of information. Adobe Acrobat Reader is required to view the eBooks and is available for FREE at and also comes included as a bonus with all of our CD-ROM titles.

Adobe Acrobat Reader allows your customers to view your eBooks on all operating systems including Microsoft Windows, Apple’s Macintosh and Linux. That means anyone worldwide with virtually any computer can all purchase and use your eBooks.

For technical issues additional help is available online through the technical support link located on your CD-ROM.  Each CD-ROM also has its own unique help file built-in to provide instant support offline.

System Requirements
Designed for Windows XP -- Works with Windows VistaWorks with Windows VistaMinimum System Requirements

  • Intel Pentium II Processor or higher
  • Windows 98 SE, ME, 2000, Windows XP or Windows Vista
  • 256 MB or more of free available system RAM
  • 1024x768, 32-bit (thousands of colors) color display or better
  • CD-ROM drive
  • In addition to the previous mentioned requirements, the following may also need to be installed on your system in order to access certain functions/features available on the CD-ROM products.

  • Microsoft Internet Explorer® 4.0 or higher
  • Netscape Navigator 4.0 or higher
  • Microsoft DirectX®
  • WinZip
  • Adobe Acrobat Reader
  • Visual Basic Runtime (included when necessary)

Macintosh compatible with Parallels virtualization software.Minimum System Requirements
Apple® Macintosh

  • The CD-ROM products are compatible with the Apple® Macintosh platform when using Parallels.

    Click Here to visit Parallels web site for more information.


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